Shipping & Policies
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- Australia : 5 - 7 business days
- New Zealand : 7 - 10 business days
- United Kingdom : 8 - 14 business days
- United States : 6 - 14 business days
- North America : 3 - 5 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Privacy policy
I will only use your shipping and billing address, and contact information
- To communicate with you about your order
- To fulfill your order
- For legal reasons (like paying taxes)
Frequently Asked Questions
Custom and personalized orders
Prices vary, depending on Size, Style, Content. Starting rate is $400 AUD. (This is for one person at A4 size) Once confirmed I will make you your own Custom Listing.
Portraits can take up to 7 days to create. Subject to avaliablility.
Gift wrapping and packaging
All my portraits are packaged in an acid-free cello bag and backed with 700gsm box board. Wrapped in brown paper, secured with string and sealed with a sticker.
They are then popped into a brown 100gsm button close envelope for safe travels. Addressed and sent on their way with a hug and a kiss.
Care instructions
If for some reason your Portrait arrives feeling a bit sad, Feel free to contact me I'm happy to help!
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